• when will my order ship?

    Orders are prepared & ready to ship within 4-6 business days. If needed sooner, please reach out with a request.

  • how quick is shipping?

    USPS Priority Mail is typically 1-3 business days. All carriers are experiencing delays this year, so we recommend planning ahead & anticipating surprises.

  • what if a package is damaged or lost?

    Please contact me directly for any instances of damaged or lost packages & I will make it right. Reports of damaged goods need to be made within 7 days of receiving & I do request photographic proof.

  • can the shipping address be changed once the order has been placed?

    If the shipping address needs to be changed and the package has not yet left the studio, I am happy to make any changes. If the package has been shipped and the address was entered incorrectly, a new label will need to be created & the full shipping costs are the responsibility of the buyer.

  • what are your candles made of?

    My candles are made of four ingredients: pure soy wax harvested from US crops grown without the use of pesticide, phthalate-free fragrances, essential oils and a cotton core wick.

  • how long do they burn?

    The burn time of our standard 7 ounce candle is 45 hours.

  • how do I care for my candle?

    I recommend trimming the wick inbetween burns, when the wax is solid, to prolong the life & minimize soot. To do this, simply tap the unlit wick with a match and let the excess crumble & fall away. This will shorten the wick to the perfect burning length (roughly 1/4").

  • do you accept custom orders?

    Absolutely! I love creating custom products for my clients - be it wedding favors, client gifts or branded collaborations. Additionally, I can refill your empty containers. Please reach out with any requests!

  • can I make a return?

    Lost Sage candles & goods are final sale. For any other items I do accept returns within 7 business days. Returned items must be in new & unused condition.

  • how do I make a return?

    If you would like to make a return, please begin by contacting me. From there I will ask you to ship the item(s) back to the studio within 7 days. At this time I do not cover shipping costs for returned items.

  • do you wholesale?

    I am currently accepting wholesale inquiries. If you are a retailer intrerested in carrying Lost Sage products, please reach out to Sarah Moodyat sarah@lostsage.com.

  • where are you based?

    My studio is based in Emmet, Idaho - a small town a bit less than an hour from Boise :)

  • do you have a brick & mortar?

    YES! So excited to say yes to this. Find out more about the Lost Sage brick & mortar here.

Anything else on your mind?

Please reach out with any questions and we will be glad to chat with you more.

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